Challenging Disability Through Outdoor Adventure



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Privacy Policy.

 

This policy sets out how the Northumbria Calvert Trust aims to repay the trust you have shown by sharing your personal data with the charity. This notice applies to bookers, guests, visitors, callers and other customers, as well as anyone contacting, visiting or using our websites, apps, social media platforms, Guest Services Team and any of our premises.


Who are 'we'?


In this policy, whenever you see the words 'We', 'Us' or 'Our', it refers to the Northumbria Calvert Trust, and other trading names, Calvert Trust Kielder, Skyden, Calvert@Kielder, and Calvert Kielder used by the Northumbria Calvert Trust to market and deliver our services and activities. We are a registered Data Controller with the ICO registration number Z1145867.


The full legal information for us is:


Northumbria Calvert Trust, a charity and company limited by guarantee registered in England. Registered Charity number 511851 Registered Company number 1596913.


Your acceptance of this policy, and our right to change it.

 

By making a booking or enquiry, using our websites, social media pages, entering a competition or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or services.


We may make changes to this policy from time to time. If we do so, we will post the changes on our website and they will apply from the time we post them. This policy was last changed on 1st April 2018.


What is personal data?


Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.


The policy in brief


It's important that you read the full policy to understand what information we hold, how we may use it, and what your rights are - but if you don't have time to read it all now, here's a quick summary:

 

  • We collect information that is either personal data (as outlined above) or non-personal data (such as IP addresses, pages accessed by you etc.)
  • We collect information about the people we provide services to, supporters, guests and users.
  • We collect information to administer bookings, provide services or goods, process and store payment details, to provide information, to fundraise for our work, for administration, research, profiling, analysis, and for the prevention/detection of crime. We also deal with enquiries, gather customer feedback, undertake market research and direct marketing in our legitimate interests to promote business and improve our services delivery.
  • We only collect the information that we need or that would be useful to us in our quest to provide the best possible service.
  • We do our very best to keep personal information secure, including SSL technology (secure server software) wherever we collect personal data online.
  • We never sell your data and we will never share it with another company or charity for marketing purposes.
  • We only share data where we are required by law or with carefully selected partners who do work for us. All Our partners are required by their contract to treat your data as carefully as we would, to only use it as instructed, and to allow us to check that they do this.
  • Our websites use cookies - for more information check our full privacy policy.

These are the basics but don't forget to come back later and read the full policy (below), so you've got all the details you need.

 

Full Policy.

 

Who are ‘we’?

 

In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’, it refers to the Northumbria Calvert Trust, and other trading names, Calvert Trust Kielder, Skyden, Calvert@Kielder, and Calvert Kielder used by the Northumbria Calvert Trust to market and deliver our services and activities. We are a registered Data Controller with the ICO registration number Z1145867.

 

The full legal information for us is:

 

Northumbria Calvert Trust, a charity and company limited by guarantee registered in England. Registered Charity number 511851 Registered Company number 1596913.

 

Your acceptance of this policy, and our right to change it

 

By making a booking or enquiry, using our websites, social media pages, entering a competition or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or services.

When you post on Social Media about our business, we may use your contact details to respond to any complaints or comments, on the legal basis of our legitimate interests.

 

We may make changes to this policy from time to time. If we do so, we will post the changes on our website and they will apply from the time we post them. This policy was last changed on 21st June 2018

 

What is personal data?

 

Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address. 

 

This policy applies to all websites operated by Northumbria Calvert Trust, Our use of emails and text messages for marketing purposes, and any other methods Calvert Trust use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.

 

What information does Northumbria Calvert Trust collect and why?

 

We will only ever collect the information we need – including data that will be useful to help improve Our services. We collect information when you book with us or make an enquiry about our services:

 

  • Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This information doesn't tell us anything about who you are or where you live. It simply allows us to monitor and improve our service.
  • Personal information such as name, marital status, postal address, phone number, email address, date of birth (where appropriate).  We may also collect the names of those who are part of a group booking where necessary and the age of children, to meet your needs (e.g, provide a cot) and enable us to confirm any restrictions that may apply to a booking.  We may also collect information about your hobbies and interests where appropriate to design your package with us.
  • We may ask for disability information where this is appropriate to the service being provided or needed to ensure compliance with any legal obligations (e.g. Health and Safety).
  • Transaction Information - payment, reservation and booking details, including meals and beverages.

We collect this information in connection with specific activities, such as purchases of our services and other products newsletter and brochure requests, feedback, donations, competition entries and when you attend one of our events.

 

How do we use your information and what is the legal basis for this use?

 

To fulfil a contract or take steps linked to a contract.  This is relevant when you want to make a reservation with us, or receive other products and services from us such as activities and meals and includes:

  • Making, amending or administering your booking and other requests.
  • Providing products and services requested by you.
  • Verifying your identity.
  • Processing your payments.
  • Communicating with you.
  • Providing customer services, including managing complaints.
  • Alerting you by text, email or phone in the event of an unplanned event, as a result of which we have to make alternative arrangements under our contract (or where we believe it is in your vital interests).
  • If the information we request is not provided, we may not be able to enter into or comply with the contract or our legal obligations.
  • In our legitimate interests regarding the conduct of our business, in particular ensuring customer satisfaction and maintaining goodwill and dispute resolution.
  • To protect our business and prevent fraud.
  • For business performance and improvement.
  • Safety and security of our guests and employees.
  • To protect our premises and for security purposes including information recorded from CCTV.
  • To monitor food safety and hygiene.
  • To obtain statements from witnesses to accidents and other incidents and for the detection and prevention of crime.
  • Developing and marketing products and services.
  • For raising brand awareness.
  • We may use your data to provide personalised offers to you.
  • We use personal data of some individuals to invite them to provide feedback or partake in market research.
  • Responding to a rights request under data protection legislation.
  • Legal and regulatory purposes.
  • In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with claims, legal process or litigation).
  • To comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents.
  • To prevent, investigate and /or report suspected fraud, terrorism, security incidents or other crime, in accordance with applicable law.

Where you give us your consent:

 

We will send you emails, texts and push notification (including newsletters) in relation to products and services provided by us.

When you use our websites or apps, we place cookies and use similar technologies on your computer, mobile or other devices (also see our Cookie Notice).

We will process data for purposes that are required by law and in response to requests by government, law enforcement authorities, or intelligence services and court orders.

 

We also use cookies on our websites.  Please see below.

 

We will use the information you provide to:

 

  • fulfil your requests – such as bookings for our services, donations, competition entries, participation in events and provision of information.
  • process sales transactions, donations, or other payments and verify financial transactions.
  • identify visitors and contributors.
  • handle orders, deliver products and communicate with you about orders.
  • provide a personalised service to you when you visit our websites – this could include customising the content and/or layout of our pages for individual users
  • record any contact we have with you.
  • prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf.
  • to carry out research on the demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them and to enable us to improve our service. This research may be carried out internally by our employees or we may ask another company to do this work for us.
  • communicate with our guests, supporters and other customers.
  • if you have agreed to it, provide you with information that we think may be of interest to you.

Your information may be shared with us by independent event organisers, for example, the London Marathon or fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only share your information when you have indicated that you wish to support Northumbria Calvert Trust and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

 

Using your information for marketing

 

In line with new Data Protection Regulations, we will only send marketing information to those who have specifically given their permission.

 

Marketing information from Northumbria Calvert Trust includes services and goods sold, fundraising appeals and information about our events and the other work we do such as providing training and education.

 

Only those people who have opted in will receive these communications. If you want to receive this information but haven’t opted in, you can do so by completing this short form or emailing marketing@calvert-kielder.com or by calling any day between 9am-5pm on 01434 250232.

 

Sharing your information

 

We will only share your information if:

 

  • We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court.
  • We believe it is necessary to protect or defend our rights, property or the personal safety of our people or guests/visitors to our premises or websites.
  • We are working with a carefully-selected partner that is carrying out work on our behalf. These partners may include mailing houses, marketing agencies, IT specialists and research firms. The kind of work we may ask them to do includes processing, packaging, mailing and delivering purchases, answering questions about products or services, sending postal mail, emails and text messages, carrying out research or analysis and processing card payments. We only choose partners we can trust. We will only pass personal data to them if they have signed a contract that requires them to:
          - abide by the requirements of the Data Protection Act.
          - treat your information as carefully as we would.
          - only use the information for the purposes it was supplied.                                                          
          - allow us to carry out checks to ensure they are doing all these things.

Storing your information

 

Information is stored by us on computers located in the UK. We may also store information in paper files.

 

We place a great importance on the security of all personally identifiable information associated with our guests, supporters and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel are able to access user information and we use secure server software (SSL) to encrypt financial and personal information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.

 

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

 

Where you or we have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please don't share your password with anyone.

 

We will keep your information only for as long as we need it to provide you with the services or information you have required, to administer your relationship with us, or the preferences of guests and supporters, to comply with the law, or to ensure we do not communicate with people who have asked us not to. When we no longer need information we will always dispose of it securely, using specialist companies if necessary to do this work for us.

 

Transferring personal information outside the European Economic Area

 

The Northumbria Calvert Trust may transfer your personal information, in the form of back up computer files to countries outside the European Economic Area (EEA). Currently, we only use servers located in the United States of America (USA) There is an adequacy decision by the European Commission in respect of that country. This means that the country to which we may transfer your personal information is deemed to provide an adequate level of protection for your personal information. You can obtain further information about these measures from our data protection officer.

 

What we don’t do with your information

 

We never sell or share your information with other organisations to use for their own purposes.

 

Your rights

 

The Data Protection Act gives you certain rights over your data and how we use it. These include:

  • The right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed.
  • The right to prevent your data being used for direct marketing.
  • The right of access to a copy of the information We hold about you (known as a subject access request)

If you wish to exercise any of these rights or have any questions about this privacy policy or how we handle your personal information please contact the Data Protection Officer in writing at Northumbria Calvert Trust, Kielder Water & Forest Park, Hexham, Northumberland, NE48 1BS or by emailing data.protection@calvert-kielder.com.

 

For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at ico.org.uk.

 

Northumbria Calvert Trust is not a ‘public authority’ as defined under the Freedom of Information Act and we will not, therefore, respond to requests for information made under this Act; using the funds generously donated to us by our supporters for such activities is not in accordance with our charitable purposes.

 

Cookies

 

How we use cookies

 

Cookies are small text files that are stored by your browser on your computer or mobile phone. They allow websites to store such things as user preferences, allowing them to respond to you as an individual. The website can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages our visitors find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you explicitly choose to share with us.

 

You can find more information on the specific cookies we use below.

 

Cookies List

 

This is a list of the main cookies used by our websites and the reason we use them.

 

Cookie Name

Description

 

Type / Length

PHPSESSID

Contains an anonymous identifier used by the server to provide a continuous service for example when switching between pages.

 

Expires when the browser is closed.

 

Third party Cookies

 

We use a number of service providers who may set cookies on their respective websites in order to offer you the services that they are providing.

 

We also embed photos and video content on our web pages from other websites (e.g. YouTube). When you visit a page with content embedded from another website you may be presented with cookies from that website. You should check the relevant third party website for more information about those cookies.

 

Calvert Trust also uses ‘share’ buttons to enable users of our website to share our pages with their friends on social networks websites like Facebook, Twitter and Google +. These websites may set a cookie when you are also logged in to their service. Calvert Trust doesn’t have control over these Third Party Cookies and you should check the relevant third party website for more information about these.

 

The table below gives more information about third party providers used by the Calvert Trust website please refer to their individual privacy policies for how to opt out of their cookies.

 

Provider

Description

 

Google Analytics

Google Analytics provides anonymous statistics on website usage. Cookies are used to track the source of a visitor, their session on the website (to associate multiple page views to one visit) and whether they are a new or returning visitor.

http://www.google.com/policies/privacy/ads/

 

Add This

The Add This button provides social media sharing through a range of social networks. The Add This widget consists of a core group of session’s cookies for bookmarking and a whole other group of third party cookies. The third party cookies are generally used for target advertising and appear after a few page loads where the Add This widget appeared.

http://www.addthis.com/privacy

 

Twitter

Twitter provides social media communication through twitter.com. When its profile widget is available on a web page, it will create unique id cookies on your computer. Cookies from Twitter do not store any Personally Identifiable Information (PII).

http://twitter.com/privacy

 

How to disable the use of cookies

 

You can choose to stop your web browser accepting cookies from one website, or all websites, through built in cookie controls. If you do this you may find that some aspects of this website and others will stop altogether, or stop working properly. (For example, login facilities and shopping carts may stop working completely).

 

All modern browsers allow you to change your cookie settings. The following links provide details on how to do this in a range of popular web browsers:

 

Internet Explorer http://support.microsoft.com/kb/196955

Firefox http://support.mozilla.org/en-US/kb/Cookies

 

Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Safari http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

 

If you would like to turn off third party cookies generated by advertisers, you can do this through the Your Online Choices website: http://www.youronlinechoices.com/uk/your-ad-choices

 

You can also do this via the advertisers’ trade body, the Network Advertising Initiative. http://networkadvertising.org/managing/opt_out.asp

  

Links for more information

 

Information Commissioner’s Office https://ico.org.uk/

Wikipedia on Cookies http://en.wikipedia.org/wiki/HTTP_cookie

All About Cookies http://www.allaboutcookies.org/

Microsoft Cookies Guide http://www.microsoft.com/info/cookies.mspx

 



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